1. We offer free UK delivery on all orders.
  2. Our standard delivery time is between 3-5 working days.   Please allow up to 2 additional days for rural postcodes.  If you need your order quicker please email us at hello@thehoppihippo.com and we will do our best to get your order to you as soon as we can.
  3. Your order will be delivered by Royal Mail or by an independent courier.
  4. If you are ordering from outside the UK
  5. Europe:  Standard delivery £ 25.00 per parcel. 
    1. Unfortunately, we can not offer delivery to Russia or Ukraine at this time.
  6. Rest of the world:  Standard delivery £ 25.00 per parcel.
  7. We use a tracked courier service for international deliveries.
  8. Standard delivery times for Europe:  3 – 6 working days.
  9. Rest of the world:  5 – 8 working days.
  10. Any applicable customs charges, import duties and taxes are to be paid by the customer.   Payment of these charges is necessary to release the order from customs on arrival. Our estimated delivery times above do not account for any potential delays due to customs.
  11. Please ensure that you supply your full name and correct delivery address (including postal code and country of destination). Unfortunately, we can not be held responsible for orders that do not arrive at their destination due to incorrect delivery information being provided at checkout.
  12. In the unlikely event of your order not arriving, despite giving the correct delivery information at checkout, please contact us by writing to hello@thehoppihippo.co.uk.  You can email us 24 hours a day and we will respond as quickly as possible. 
  13. Please note during peak times and promotions we may take a little longer due to the volume of orders.